novo77 Frequently Asked Questions

novo77 requires a valid government-issued photo ID to verify your identity. Accepted documents include your Indonesian KTP (Kartu Tanda Penduduk), a current SIM (driving licence), or a valid passport. Upload clear, unobstructed photos of the front and back of your document through the Account Verification section. A selfie holding your ID may also be requested for liveness verification. Most accounts are verified within 24 hours of submission.

On the novo77 Login page, click "Forgot Password" beneath the password field. Enter the email address registered to your account and click Submit. You will receive a password reset link within a few minutes — check your spam folder if it does not appear in your inbox. The reset link expires after 30 minutes. If you no longer have access to your registered email, contact our 24/7 live chat support team for assisted account recovery.

No. novo77 strictly enforces a one-account-per-player policy. Each individual may hold only one active account, verified against their government-issued ID. Duplicate accounts are detected automatically and may result in the suspension of all associated accounts and the forfeiture of any pending withdrawals. If you believe you have accidentally created a duplicate account, contact our support team immediately to resolve the situation before it affects your funds.

To update your mobile number or email address on novo77, log in and go to Account Settings → Personal Details. Changes to contact information require a verification step — a confirmation code will be sent to your current registered contact before the update is applied. This security step prevents unauthorized changes. If you no longer have access to your current registered details, contact live chat support with your ID document for manual verification and update.

Deposits via BCA (Bank Central Asia) to novo77 are processed in real time during banking hours and typically appear in your account balance within 1–5 minutes of a successful transfer. Outside banking hours or during peak periods, processing may extend to 15 minutes. If your BCA deposit has not been credited after 30 minutes, contact our live chat support with your transfer receipt and our team will resolve it promptly.

The minimum deposit on novo77 is Rp 10.000 for e-wallet methods (OVO, DANA, GoPay, ShopeePay, LinkAja) and Rp 25.000 for local bank transfers via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, and Bank Permata. There is no maximum deposit cap, though very large transfers may require additional verification. All deposits are processed in Indonesian Rupiah (IDR) with no currency conversion fees.

The minimum withdrawal to a Bank Mandiri account on novo77 is Rp 50.000. Withdrawals are processed to your verified bank account only — the account name must match the name on your novo77 profile exactly. Mandiri withdrawals are typically completed within 15–60 minutes during WIB business hours (08:00–22:00 WIB). Requests submitted outside these hours are queued and processed at the start of the next business window. novo77 charges no withdrawal fees.

Yes. novo77 supports deposits and withdrawals via all major Indonesian e-wallets: OVO, DANA, GoPay, ShopeePay, and LinkAja. E-wallet transactions are typically the fastest payment method available, with deposits crediting almost instantly and withdrawals completing within 5–15 minutes. The minimum e-wallet deposit is Rp 10.000. Ensure your e-wallet account is registered under the same name as your novo77 account to avoid verification delays.

Withdrawal processing times on novo77 depend on the method selected. E-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja) are typically credited within 5–15 minutes. Local bank transfers to BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, and Bank Permata are generally completed within 15–60 minutes during WIB business hours. First-time withdrawals may take slightly longer while security checks are completed. If your withdrawal exceeds 60 minutes, contact our 24/7 live chat.

novo77 does not charge any fees on deposits or withdrawals. You receive the full IDR amount you deposit, and withdrawals are processed in full without platform deductions. Note that your bank or e-wallet provider may apply their own transfer fees for outgoing transactions — this is outside novo77's control. We recommend checking your bank's inter-bank transfer fee schedule, as BRI and BNI accounts can sometimes incur small fees for transfers to different banks.

novo77 offers a full sportsbook covering football at every level, including BRI Liga 1 matches featuring clubs such as Persija Jakarta, Persib Bandung, and Bali United. You can bet on match winner (1X2), Asian handicap (voor bola), over/under totals, correct score, first goalscorer, and same-game parlays. Live in-play betting is available for most fixtures. Odds are updated in real time and displayed in decimal format. Minimum bet is Rp 1.000 per selection.

Mix parlay (also called an accumulator or multi-bet) combines two or more individual selections into a single bet. All selections must win for the bet to pay out, but the potential return is significantly higher than placing single bets because the odds multiply across each leg. On novo77, build a mix parlay by adding selections to your bet slip, then switching from "Single" to "Parlay" mode before confirming. The minimum mix parlay stake is Rp 1.000 and you can combine up to 20 legs.

Yes. You can fund your novo77 account using OVO and use that balance to play togel (Indonesia's traditional numbers lottery). novo77 offers multiple togel markets including Togel Hongkong, Togel Singapore, and Togel Sydney. Simply deposit via OVO — the credit appears almost instantly — then navigate to the Togel section and select your market, draw type (2D, 3D, or 4D), and numbers. Minimum togel bet starts from Rp 1.000 per combination.

Most slot titles on novo77 carry RTPs between 94% and 97%, depending on the game and provider. Popular slot gacor (high-payout slot) titles from Pragmatic Play typically have RTPs in the 96–96.5% range, while Pocket Games Soft and Spribe titles vary. The RTP for each game is displayed in the game information panel — tap the "i" or "?" icon within the game interface to view it. RTP represents the statistical long-run return and does not guarantee individual session outcomes.

novo77 is fully optimized for mobile browsers and works smoothly on both Android and iOS devices without requiring a dedicated app download. Simply visit novo77.app in your mobile browser (Chrome, Safari, or any modern browser) and the site adapts automatically to your screen size. All features — deposits, withdrawals, sports betting, slots, live casino, and togel — are available on mobile. For the best experience, add novo77.app to your home screen as a bookmark for instant access.

Yes. novo77's live casino section is powered by Evolution Gaming and features a wide selection of real-time dealer games streamed in HD — including baccarat, blackjack, roulette, dragon tiger, and sic bo. Tables are available around the clock and betting limits range from Rp 10.000 to multi-million Rupiah per hand, accommodating both casual players and high-stakes enthusiasts. Indonesian-speaking dealers are available on selected tables during peak WIB hours.

novo77 offers a welcome bonus for new members on their first deposit. The specific bonus percentage and maximum cap are displayed on the promotions page at the time of registration — bonus terms change periodically to reflect current offers. To claim the welcome bonus, opt in during the deposit process by selecting the relevant promotion. Bonuses are credited to your account automatically once the qualifying deposit is confirmed. All bonuses are subject to wagering requirements before withdrawal.

A wagering requirement (also called a rollover or turnover requirement) is the total amount you must wager before bonus funds become withdrawable. For example, a bonus of Rp 100.000 with a 10x wagering requirement means you must place a total of Rp 1.000.000 in qualifying bets before the bonus converts to real, withdrawable balance. On novo77, the wagering requirement and any game-type restrictions are clearly stated in each promotion's terms. Sports bets and slot wagers generally contribute 100% toward clearing the requirement.

Yes. novo77 runs regular cashback and rebate promotions for active members. Sports betting cashback typically returns a percentage of net losses over a defined period (e.g., weekly), while slot rebates are calculated based on total wager volume. Cashback is credited directly as real balance with reduced or zero wagering requirements in most cases. Check the Promotions section of the platform for current cashback rates, eligible game categories, and the minimum activity required to qualify for each offer.

novo77 operates a tiered VIP loyalty program that rewards consistent play across all product categories — sportsbook, slots, live casino, and togel. Higher VIP tiers unlock benefits including faster withdrawal processing, dedicated account managers, higher deposit and withdrawal limits, exclusive bonus offers, and invitations to special events. VIP tier progression is based on cumulative wagering volume over a rolling period. Contact our support team for details on current VIP tier thresholds and the benefits available at each level.

One-time promotions such as the new member welcome bonus can only be claimed once per account and per household. Recurring promotions — such as weekly cashback, reload bonuses, and seasonal event offers (for example, Idul Fitri or Champions League specials) — can be claimed each time they become available, subject to the individual promotion's eligibility criteria. Attempting to claim a one-time bonus multiple times via duplicate accounts will result in account suspension and bonus forfeiture.

novo77 employs industry-standard security measures including 256-bit SSL encryption on all data transmitted between your device and our servers, two-factor authentication (2FA) for account logins, and automated fraud detection systems that monitor account activity in real time. Player funds are held in segregated accounts separate from operational funds. Our games use certified random number generators (RNGs) to ensure provably fair outcomes. We are committed to transparent operations and publish RTP data for all slots.

To enable 2FA on your novo77 account, log in and navigate to Account Settings → Security → Two-Factor Authentication. You can link an authenticator app (such as Google Authenticator or Authy) by scanning the QR code displayed. Once linked, every login will require both your password and a six-digit time-sensitive code from the app. We strongly recommend enabling 2FA — it is the single most effective step you can take to protect your account from unauthorized access.

You must be at least 21 years of age to register and play on novo77. This is a strict, non-negotiable requirement applied to all players regardless of game type. Age is verified during the KYC process using a government-issued photo ID. Any account where the verified age is found to be below 21 will be permanently closed, with all deposits refunded in full and any winnings forfeited. novo77 takes its 21+ age policy seriously as a core component of responsible gaming.

Responsible gaming tools are accessible in your account under Account Settings → Responsible Gaming. To set a deposit limit, select the period (daily, weekly, or monthly), enter your preferred IDR cap, and confirm — the limit takes effect immediately. Reductions are instant; increases require a mandatory 7-day cooling-off period. To activate a time-out (24 hours to 30 days) or self-exclusion (6 months to permanent), select the appropriate option and confirm. Self-exclusion cannot be reversed for the chosen duration.

If gambling is causing you distress, financial strain, or conflict in your personal life, please reach out immediately. novo77's responsible gaming team is available 24/7 via live chat and will connect you with a specialist who can activate protective tools on your account without judgment. We can also refer you to independent support organizations such as Gamblers Anonymous and Into The Light Indonesia. You do not need to be in crisis to seek help — early conversations are always more effective.