novo77's Core Commitment to Responsible Gaming

novo77 is built on the belief that sustainable, ethical gaming starts with the operator. We provide transparent odds, enforce strict age verification, offer robust self-management tools, and train our support team to recognize and respond to signs of problem gambling. We will never pressure a Member to increase their play, and we will always prioritize your wellbeing over platform revenue.

Strict Age Verification

Every new account is subject to KYC verification confirming the Member is 21 years of age or older. Accounts that cannot be verified are suspended pending document review.

Deposit Limit Controls

Set daily, weekly, or monthly deposit caps in IDR directly from your account dashboard. Limits take effect immediately when reduced and cannot be raised without a mandatory 7-day cooling-off period.

Session Time-Out

Activate a short-term time-out of 24 hours, 48 hours, 7 days, or 30 days. Your account is locked during the period and all promotional communications are suspended automatically.

Self-Exclusion

Choose to exclude yourself for 6 months, 1 year, 3 years, or permanently. Self-exclusion is processed within one business hour and cannot be reversed before the chosen period ends.

Reality Check Reminders

Configure on-screen pop-up reminders at 15, 30, 45, or 60-minute intervals. Each reminder displays your net session result and elapsed time, giving you a clear picture of your session at a glance.

24/7 Dedicated Support

Our support team — including native Indonesian-speaking agents — is available around the clock via live chat. Responsible gaming requests are escalated as priority and handled with full confidentiality.

Philosophy

Our Commitment to You

novo77 exists to deliver a world-class online gaming experience to players across Indonesia — from Jakarta and Surabaya to Bali and Medan. We offer sports betting, live dealer casino games, premium slots from studios like Pragmatic Play and Evolution Gaming, and number-draw products. Every one of those products carries an inherent element of risk, and we acknowledge that responsibility openly.

Our responsible gaming program is not a legal checkbox. It is a genuinely held operational principle that shapes how we design features, train staff, and communicate with Members. We believe that players who gamble within their means, with full awareness of the risks, will enjoy the platform more and stay with us longer. That alignment between player welfare and long-term platform health is why responsible gaming is woven into every layer of how novo77 operates.

We will never: target promotional messaging at Members who have activated responsible gaming tools, use design patterns intended to make it difficult to stop playing, conceal the odds or house edge on any product, or make it harder to withdraw funds than to deposit them.

We will always: provide clear, accessible self-management tools; respond to responsible gaming requests as a priority above all other support tickets; publish the return-to-player (RTP) percentages for every slot title in our library; and direct Members in distress to professional support organizations at no cost.

Age Restriction

Strict 21+ Age Policy

Mandatory Age Requirement: You must be at least 21 years of age to register an account, make a deposit, or place any wager on novo77. This requirement applies to all players regardless of the game type — sports betting, slots, live casino, or any lottery product.

Indonesia's cultural and regulatory context places particular importance on age-gating gambling products responsibly. novo77 enforces a minimum age of 21 — higher than some international benchmarks — to reflect the maturity level we believe is necessary for responsible engagement with real-money gaming products.

Age verification is conducted at two stages: during account registration (where you declare your date of birth) and during the KYC verification process (where you submit a government-issued identity document such as your Indonesian KTP). Any account where the verified age falls below 21 will be immediately closed, all deposits refunded in full, and any winnings forfeited. We take no punitive action against the individual; we simply close the account and return the funds.

  • Document accepted: Indonesian KTP (Kartu Tanda Penduduk), SIM (driving licence), or valid passport.
  • Liveness check: A selfie photograph may be required to match against the submitted document.
  • Parental controls: If you share a device with a minor, we strongly recommend enabling parental control software to block access to novo77.app.
  • Underage reporting: If you suspect a minor has registered an account, contact [email protected] immediately. We investigate all such reports as a priority.
Player Controls

Your Responsible Gaming Tools

Every registered novo77 Member has access to a full suite of self-management tools directly within their account dashboard. These tools are available at any time, require no special request to activate, and — in the case of restrictions — take effect immediately. Removing a restriction always requires a cooling-off period to prevent impulsive reversal.

The tools below are described individually in the sections that follow. To access them, log in to your account, navigate to Account Settings → Responsible Gaming, and select the relevant option. If you experience any difficulty activating a tool, contact our support team via live chat and a responsible gaming specialist will assist you within minutes.

Financial Controls

Deposit Limits

A deposit limit caps the total amount in Indonesian Rupiah (IDR) that you are permitted to deposit into your novo77 account over a defined rolling period. This is one of the most effective responsible gaming tools available because it directly constrains the maximum amount of money that can enter your gaming budget — regardless of how many separate deposits you make or which payment method you use (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, or LinkAja).

Daily Limit

Caps your total deposits within any rolling 24-hour period. Resets automatically at midnight WIB (UTC+7). Ideal for players who want tight day-to-day control.

Weekly Limit

Caps your total deposits within any rolling 7-day period. Resets on Monday 00:00 WIB. Suitable for players who prefer to manage a weekly entertainment budget.

Monthly Limit

Caps your total deposits within the calendar month. Resets on the 1st of each month at 00:00 WIB. The broadest budgeting control for strategic monthly planning.

  Cooling-Off Period: Reducing a deposit limit takes effect immediately. Increasing a limit or removing it entirely requires a mandatory 7-day waiting period before the change is applied. This delay is intentional — it protects you from making impulsive decisions during a losing session.
Short-Term Break

Time-Out Feature

A time-out is a short-term account suspension you can activate when you feel you need a break but do not want a full self-exclusion. During a time-out, your account is locked for the chosen period — you cannot log in, make deposits, or place wagers. Any pending withdrawal requests will continue to be processed normally during the time-out.

  • Available durations: 24 hours, 48 hours, 7 days, or 30 days.
  • Immediate effect: The time-out is applied the moment you confirm it — there is no grace period or delay.
  • Marketing suspension: All promotional emails and push notifications are automatically paused for the duration of the time-out.
  • Cannot be reversed early: Once activated, a time-out cannot be cancelled before it expires, regardless of the reason. This is a deliberate safeguard.
  • Activation path: Account Settings → Responsible Gaming → Time-Out → Select duration → Confirm.

If you feel that even 30 days is not enough, we encourage you to consider the self-exclusion option instead. A short break can be genuinely helpful for rebalancing your relationship with gaming, but if the urge to play feels difficult to manage, a longer exclusion — or direct contact with a counselling service — is the more appropriate response.

Long-Term Break

Self-Exclusion

Serious Tool for Serious Situations: Self-exclusion is designed for players who feel that gambling is causing genuine harm to themselves or their families. It is the strongest tool we offer. We ask you to treat it as such — and if you are unsure whether you need it, please read the self-assessment section below and speak with our support team before making a decision.

Self-exclusion permanently closes your access to novo77 for the duration of the chosen period. It is irreversible for the duration selected, and reinstatement requests will not be considered until the full exclusion period has elapsed, at which point a mandatory review process applies before access is restored.

6-Month Exclusion

A half-year break. Suitable for players who recognize a problematic period and want a structured, enforced pause.

1-Year Exclusion

A full year away from the platform. Our most commonly selected period for Members seeking a meaningful, sustained break.

3-Year Exclusion

A long-form exclusion for Members who need an extended separation from online gaming while working through underlying issues with professional support.

Permanent Exclusion

Irreversible closure of your account. For players who have made a firm decision to cease online gambling entirely and want that decision enforced absolutely.

To initiate self-exclusion, contact our responsible gaming team directly via live chat or email [email protected] with the subject line "Self-Exclusion Request". The exclusion will be processed within one business hour of your verified request. Any remaining balance in your account will be returned to your verified payment method within 3–5 business days.

Session Awareness

Reality Check Reminders

One of the most underappreciated risks in online gaming is the loss of time awareness. When you are engaged in a fast-paced slots session or following a live sports betting market, it is easy to lose track of how long you have been playing and how your balance has moved. The novo77 Reality Check feature addresses this directly.

Once enabled, a non-intrusive pop-up overlay appears on screen at your chosen interval. It displays three key pieces of information: the total time elapsed in your current session, your net gain or loss since the session began, and a prompt asking whether you wish to continue or end the session. The prompt requires a deliberate click to dismiss — it cannot be bypassed passively.

  • Available intervals: Every 15 minutes, 30 minutes, 45 minutes, or 60 minutes.
  • Information shown: Session duration, session net result in IDR, current account balance.
  • End session option: The reminder includes a direct "End Session" button that logs you out immediately.
  • Works across all game types: Slots, live dealer games, sportsbook — reality check reminders are universal across all novo77 products.
  Recommended Setting: For most players, a 30-minute interval provides a healthy cadence of awareness without being disruptive to game flow. Players who find themselves regularly dismissing the reminder quickly without reading it should consider reducing the interval or activating a session time limit.
Self-Reflection

Gambling Self-Assessment

The following questions are adapted from internationally recognized problem gambling screening tools. Answer them honestly — for yourself, not for us. If you answer "yes" to three or more questions, we strongly encourage you to speak with a counsellor and consider activating a time-out or self-exclusion.

1
Have you ever spent more money gambling than you originally planned to in a single session?
2
Have you ever borrowed money, sold assets, or used funds set aside for essential expenses (rent, food, bills) in order to gamble?
3
Do you find yourself thinking about gambling frequently when you are not playing — planning future sessions, replaying past losses, or calculating how to recover previous losses?
4
Have you tried to cut down on your gambling and found it difficult, or have previous attempts to stop failed?
5
Has gambling caused conflict or concern with your family, partner, or close friends — or have you hidden the extent of your gambling from people close to you?
6
Do you feel restless, irritable, or anxious when you are unable to gamble, or do you gamble as a way of escaping stress, anxiety, or depression?
7
Have you continued to gamble to try to win back money you have already lost ("chasing losses"), even when you knew you should stop?
  This is not a diagnostic tool. These questions are for personal reflection only. If your answers concern you, please reach out to our support team or contact one of the independent support organizations listed below. You do not need to be in crisis to seek guidance — early intervention is always more effective than waiting.
Awareness

Recognizing Warning Signs

Problem gambling rarely announces itself loudly. It typically develops gradually, and many players do not recognize the warning signs until the impact on their finances, relationships, or mental health is already significant. Being aware of the early indicators can help you take action before the situation escalates.

Financial Warning Signs
  • Spending more than you can comfortably afford to lose
  • Gambling with money intended for household expenses
  • Taking loans or credit to fund gambling
  • Feeling compelled to increase bet sizes to feel the same excitement
Behavioral Warning Signs
  • Gambling for longer periods than intended, repeatedly
  • Lying to family or friends about the extent of your gambling
  • Neglecting work, family, or social obligations due to gambling
  • Chasing losses — continuing to play to win back what you have lost
Emotional Warning Signs
  • Feeling anxious, irritable, or depressed when not gambling
  • Using gambling as a coping mechanism for stress or difficult emotions
  • Feeling guilt or shame after gambling sessions
  • Repeated unsuccessful attempts to stop or reduce gambling
Social Warning Signs
  • Withdrawing from social activities to spend more time gambling
  • Conflict with family or a partner over money or time spent gambling
  • Losing interest in hobbies or activities you previously enjoyed
  • Feeling isolated and that gambling is the only activity that brings relief
Immediate Support

Get Help Now

If you feel that gambling is causing you or someone close to you harm, please reach out. There is no minimum threshold of distress required to seek support — if you are worried, that concern is enough of a reason to talk to someone. Our support team is trained to handle responsible gaming contacts with sensitivity and confidentiality.

Contact novo77 Support

Our responsible gaming specialists are available 24 hours a day, 7 days a week. Contact us via live chat for the fastest response, or send an email to the address below. All responsible gaming requests are treated as priority and handled in strict confidence.

Open Live Chat [email protected]
1
Reach out to our team

Contact novo77 support via live chat or email and let the agent know you have a responsible gaming concern. You will be connected to a specialist immediately.

2
Discuss your situation

The specialist will listen without judgment and explain all available options — from deposit limits and time-outs to full self-exclusion. You decide what level of intervention feels right.

3
Activate the appropriate tool

The chosen responsible gaming tool is activated on your account immediately during the conversation. If you have requested self-exclusion, it will be processed within one business hour and confirmed by email.

4
Access external support if needed

If your situation requires professional counselling beyond what our support team can provide, we will point you directly to the independent organizations listed in the next section — at no cost to you.

External Resources

Independent Support Organizations

novo77 encourages any Member who is concerned about their gambling behavior to seek independent, professional guidance. The organizations below offer confidential counselling and support services. These are entirely independent of novo77 and their services are provided free of charge.

Gamblers Anonymous

An international fellowship of individuals who share their experience, strength, and hope with each other to recover from problem gambling. Online meetings available in multiple languages. Visit gamblersanonymous.org for meeting schedules.

Into The Light Indonesia

Indonesia's leading mental health and crisis support organization. Provides counselling services for individuals experiencing anxiety, depression, and behavioral issues including problem gambling. Reachable via their national helpline.

Yayasan Pulih

A Jakarta-based psychosocial support foundation offering trauma counselling, addiction recovery programs, and mental health awareness services for Indonesian communities. Services available in Bahasa Indonesia and English.

National Problem Gambling Helpline

International resources including the National Council on Problem Gambling (NCPG) operate 24/7 helplines and online chat services for individuals and families affected by problem gambling worldwide, including players based in Indonesia.

  Confidential & Free: All organizations listed above provide confidential services at no cost. Seeking help is a sign of strength, not weakness. You do not need to be in crisis to reach out — early conversations are often the most effective.
Common Questions

Responsible Gaming FAQs

Log in to your account and navigate to Account Settings → Responsible Gaming → Deposit Limits. Select the period (daily, weekly, or monthly), enter your desired limit in IDR, and confirm. The limit takes effect immediately. If you wish to reduce your limit at a later date, the reduction is also immediate. Increasing or removing a limit requires a mandatory 7-day cooling-off period before the change is applied.

No. Both time-outs and self-exclusions are irreversible for their chosen duration. This is a deliberate design decision to protect you from impulsive reversals during moments of vulnerability. A time-out expires automatically at the end of the chosen period. Self-exclusion periods of 6 months, 1 year, or 3 years expire on their end date, after which a mandatory review process is required before account access is restored. Permanent self-exclusion is irreversible under all circumstances.

Any remaining balance in your account at the time of self-exclusion will be returned to your verified payment method within 3–5 business days. We process self-exclusion refunds via the same channel used for your most recent deposit — BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, or ShopeePay. If there is any complication with the refund, our support team will contact you directly via the email address registered to your account.

Contact our support team via live chat immediately. Our team can place an emergency hold on your account within minutes while the situation is investigated. Change your password immediately if you still have account access. If you suspect unauthorized access, our security team will review your login history, IP records, and device fingerprints to determine whether a third party has accessed your account. We take account security and unauthorized access extremely seriously and will work quickly to resolve the situation.

No. The moment any responsible gaming restriction is activated on your account — whether a deposit limit, a time-out, or a self-exclusion — all promotional communications are automatically suspended for the duration of the restriction. This includes promotional emails, SMS messages, push notifications, and in-platform bonus offers. We will never use marketing pressure to encourage a player who has indicated they need a break to return to play.

Age verification takes place in two stages. First, you declare your date of birth during registration — any declared age below 21 blocks account creation immediately. Second, during the KYC process you must submit a government-issued photo ID (Indonesian KTP, SIM, or passport). Our verification team cross-checks the document against your declared date of birth. If the verified age is below 21, the account is permanently closed, all deposits are refunded in full, and any winnings are forfeited. A liveness selfie may also be required to confirm that the submitting individual matches the document.

Play Responsibly with novo77

Gaming is most enjoyable when it stays within boundaries you control. Explore the novo77 platform with confidence — knowing that our full suite of responsible gaming tools is always available in your account settings, and that our support team is one message away, around the clock.

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