Terms & Conditions — novo77

Definitions

In these Terms & Conditions, the following terms carry the meanings assigned to them below unless the context clearly requires otherwise.

Eligibility

Access to and use of the Platform is subject to the following eligibility conditions, all of which must be satisfied at the time of registration and maintained throughout a Member's use of the Services. The Platform reserves the right to verify compliance with these conditions at any time and to suspend or close accounts where eligibility is not established.

• Age: You must be at least 21 years of age. The Platform operates a strict 21+ policy in line with responsible gaming standards applicable to the Indonesian market. Proof of age is required as part of KYC verification prior to any withdrawal.
• Residency: You must be a resident of Indonesia and accessing the Platform from a jurisdiction in which online betting and gaming activities are permitted under the laws applicable to you personally. It is your sole responsibility to ensure compliance with local laws.
• Legal Capacity: You must have the full legal capacity to enter into a binding agreement under applicable law. You must not be under any form of legal guardianship that would restrict your ability to enter contracts.
• One Account Only: You are permitted to hold one Account on the Platform. You must not register a second account for yourself under any name, identity, payment method, device, or IP address, regardless of circumstances.
• Self-Exclusion Status: You must not be subject to a self-exclusion restriction, either voluntarily placed on your own Account or imposed by the Platform, at the time of registration or at any point during which you attempt to access the Services.
• Not a Platform Employee: Employees, contractors, consultants, and immediate family members of individuals associated with novo77's operations are not eligible to register or wager on the Platform.

Account Registration

To access the Services, you must register an Account by completing the registration process at novo77.app. You agree to provide accurate, current, and complete information at registration and to maintain the accuracy of that information throughout your membership. Provision of false, incomplete, or misleading information at any stage is grounds for immediate Account suspension and forfeiture of any outstanding balance.

• Registration Information: You will be required to provide your full legal name, date of birth, residential address in Indonesia, valid email address, and a mobile phone number capable of receiving SMS verification codes.
• Username and Password: You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any third party. The Platform will never ask you for your password via email, live chat, or any other communication channel.
• Account Security: You must notify the Platform immediately via live chat or email at [email protected] if you suspect that your Account has been accessed without your authorization or that your credentials have been compromised.
• KYC Verification: Prior to processing any withdrawal request, the Platform will require documentary KYC verification. Accepted documents include a valid Indonesian national identity card (KTP) and, where required, a recent bank statement or utility bill confirming residential address. Accounts that fail or refuse to complete KYC will have withdrawal access suspended pending verification.
• Account Accuracy: The name on your novo77 Account must match the name on the bank account or e-wallet from which you deposit and to which you request withdrawals. Third-party deposits and withdrawals are strictly prohibited.

Deposits & Withdrawals

All financial transactions on the Platform are conducted exclusively in Indonesian Rupiah (IDR). The Platform does not charge Members any fees for deposits or withdrawals processed through supported payment methods. Any fees levied by a Member's bank or e-wallet provider are outside the Platform's control and are the Member's responsibility.

Supported Deposit and Withdrawal Channels:

• Bank Transfers: BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI (Bank Syariah Indonesia), Bank Permata. Minimum deposit: Rp 10.000. Minimum withdrawal: Rp 50.000.
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja. Minimum deposit: Rp 10.000. E-wallet withdrawals are typically processed within three minutes, available 24/7.
• Processing Times: Deposits are credited to your Account balance immediately upon confirmation of receipt. Bank transfer withdrawals are processed within ten minutes during standard Indonesian banking hours (08:00–22:00 WIB on business days). E-wallet withdrawals are processed around the clock.
• Third-Party Transactions: Deposits from and withdrawals to accounts not held in your own name are strictly prohibited. Any deposit identified as originating from a third party may be reversed, and the associated Account suspended pending investigation.
• Withdrawal Verification: The Platform reserves the right to request additional KYC documentation before processing any withdrawal, particularly for first-time withdrawals, large withdrawal amounts, or where account activity is flagged for review.
• Maximum Withdrawal Limits: Daily and weekly withdrawal limits may apply depending on Account tier, verification status, and current promotional terms. Current limits are published in the Account settings section of the Platform and may be updated from time to time.

Bonuses & Promotions

The Platform offers a range of promotional bonuses to eligible Members, including welcome bonuses, deposit match bonuses, reload bonuses, cashback offers, free bet credits, and referral rewards. All bonuses are subject to the specific terms published at the time of the offer, in addition to the general bonus conditions set out in this clause.

• Wagering Requirements: Unless explicitly stated otherwise, Bonus Funds are subject to a wagering requirement before they or any associated winnings may be withdrawn. The applicable wagering multiplier, eligible games or markets, minimum odds, and validity period are stated in the individual promotion terms.
• One Bonus Per Promotion: Each promotional offer may be claimed once per Member, per household, per device, and per IP address, unless explicitly stated otherwise. Attempts to claim the same bonus multiple times through duplicate accounts or by other means constitute abuse and will result in Account suspension.
• Bonus Validity: Bonus Funds and any associated free bets expire at the end of the validity period stated in the promotion terms. Expired bonuses are removed from the Account balance automatically and cannot be reinstated.
• Game Restrictions: Certain games or betting markets may contribute at reduced rates — or not at all — toward satisfying a wagering requirement. Live casino games, for example, may contribute at 10% of the standard rate for some offers. Specific contribution rates are published in each promotion's terms.
• Platform Discretion: novo77 reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice, provided that such modification does not adversely affect bonuses already accepted and actively in progress by a Member at the time of the change.
• Abuse Prevention: The Platform employs automated and manual monitoring to detect bonus abuse, including but not limited to: low-risk hedging strategies designed to clear wagering requirements with minimal variance; coordinated play between associated accounts; and exploitation of promotional mechanics in bad faith. Accounts where abuse is identified will have Bonus Funds and associated winnings voided.

Betting Rules

The following general betting rules apply to all wagering activity on the Platform. Product-specific rules for sportsbook, live casino, togel, sakong, and slots are published in the relevant sections of the Platform and form part of these Terms by reference.

• Bet Acceptance: A wager is accepted only when the Platform has confirmed the bet and issued a bet reference number. Bets placed during system outages, connectivity interruptions, or at odds subsequently identified as erroneous are subject to review and may be voided at the Platform's discretion.
• Erroneous Odds: The Platform reserves the right to void any bet placed at odds that were published as a result of a manifest error — including pricing errors, data feed failures, or typographical mistakes — regardless of whether the error was identified before or after settlement. In such cases, the original stake is returned to the Member's Account balance.
• Match Abandonment: For sportsbook markets, if a match or event is abandoned, postponed, or declared void before the relevant market reaches its natural conclusion, affected bets will be settled in accordance with the Platform's published event-specific rules. General rule: single bets on abandoned events are voided and stakes returned; accumulator legs on abandoned events are settled at odds of 1.00.
• Maximum Payout: Individual bet payouts are subject to the maximum payout limits published in the Platform's sportsbook rules. The Platform reserves the right to limit wager amounts on specific markets or for specific Members at its operational discretion.
• Togel Rules: Togel draw results are sourced from the officially recognised result providers for each pool. Claims of result disputes must be submitted within 24 hours of the draw. Results published on the Platform are final upon confirmation of the official result.
• RNG Games: All random number generator (RNG) based games — including slots and virtual table games — use certified RNG systems from licensed game studios. Game outcomes are independent of previous results and cannot be influenced by wagering patterns or timing.

Prohibited Conduct

The following conduct is strictly prohibited on the Platform. Engaging in any prohibited activity may result in immediate Account suspension, permanent closure, forfeiture of Account balance, and referral to relevant authorities where applicable.

• Opening or operating more than one Account on the Platform under any identity.
• Providing false, misleading, or fraudulent information at registration or during KYC verification.
• Using stolen, fraudulent, or unauthorized payment instruments to fund an Account.
• Engaging in any form of money laundering, structuring, or financial fraud using the Platform's deposit and withdrawal facilities.
• Using automated bots, scripts, artificial intelligence tools, or any software designed to gain an unfair advantage over the Platform or other Members in any game or betting market.
• Exploiting software bugs, glitches, or vulnerabilities in Platform systems to place bets or obtain credits that would not otherwise be available. Any winnings arising from exploitation of a technical error are void.
• Coordinating with other Members to manipulate the outcome of any betting market, casino game, or promotional competition.
• Engaging in collusion or chip-dumping in any live table game or poker variant offered on the Platform.
• Using a VPN, proxy, or other technical means to circumvent geographic restrictions or to conceal your true identity or location.
• Harassing, threatening, or abusing Platform staff or other Members through any communication channel.

Intellectual Property

All content on the Platform — including but not limited to the novo77 brand name, logo, trademark, website design, graphics, software, game interfaces, odds data, statistical compilations, written content, and promotional materials — is the proprietary intellectual property of novo77 or its licensed content providers and is protected under applicable intellectual property law.

• Members are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial betting and gaming purposes.
• You may not copy, reproduce, distribute, publish, transmit, modify, create derivative works from, or commercially exploit any Platform content without the prior written consent of novo77.
• Game content, including titles from Pragmatic Play, Evolution Gaming, Pocket Games Soft, NetEnt, Microgaming, and Spribe, remains the intellectual property of the respective game studio and is licensed to the Platform for display. Members acquire no rights in that content through their use of the Platform.
• The novo77 name and logo may not be used in any external marketing, affiliate material, social media post, or publication without the Platform's explicit prior written approval.

Limitation of Liability

To the fullest extent permitted by applicable law, novo77 and its directors, officers, employees, agents, suppliers, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising out of or in connection with your use of — or inability to use — the Platform or its Services.

• Service Availability: The Platform does not guarantee uninterrupted or error-free availability of the Services. Scheduled maintenance, emergency technical interventions, third-party infrastructure failures, and force majeure events may temporarily affect access. The Platform will endeavour to provide advance notice of scheduled downtime where possible.
• Betting Losses: Losses incurred through legitimate wagering activity on the Platform are the sole financial responsibility of the Member. The Platform accepts no liability for wagering decisions, outcomes, or any financial loss resulting from a Member's use of the Services.
• Third-Party Content: Game outcomes, live stream quality, and odds data sourced from third-party providers are outside the direct operational control of novo77. The Platform shall not be liable for errors, delays, or interruptions originating from third-party suppliers, provided that the Platform has taken reasonable steps to ensure supplier reliability.
• Unauthorized Access: The Platform shall not be liable for any losses arising from unauthorized access to a Member's Account where such access resulted from the Member's failure to maintain the confidentiality of their login credentials.
• Maximum Liability Cap: Where liability cannot be excluded entirely under applicable law, novo77's aggregate liability to any Member arising from any single incident or series of related incidents shall not exceed the total amount deposited by that Member in the thirty (30) days immediately preceding the relevant incident.

Privacy

The collection, processing, storage, and use of personal data submitted by Members is governed by the novo77 Privacy Policy, which is incorporated into these Terms by reference. By registering an Account, you consent to the processing of your personal data in accordance with the Privacy Policy. The Privacy Policy is available at /privacy-policy and should be read in conjunction with these Terms.

In summary, novo77 collects personal data for the purposes of account management, identity verification, fraud prevention, transaction processing, customer support, and regulatory compliance. The Platform does not sell personal data to third parties for marketing purposes. Data is retained for the periods required by applicable financial record-keeping obligations.

Suspension & Termination

novo77 reserves the right to suspend, restrict, or permanently close any Member Account at any time, with or without prior notice, where the Platform has reasonable grounds to do so. Grounds for suspension or termination include, but are not limited to, the circumstances described below.

• Breach of any provision of these Terms & Conditions.
• Provision of false identity or age information at registration or during KYC verification.
• Engagement in prohibited conduct as defined in Clause 7.
• Account activity consistent with money laundering, fraud, or other financial crime.
• Failure to complete KYC verification within the required timeframe following a withdrawal request.
• Initiation of a chargeback or payment dispute against a deposit made to a novo77 Account.
• Identification of a Member as being under 21 years of age at any point during the Account's lifetime.

Upon Account termination for cause, the Platform may withhold any Account balance pending investigation. Where termination results from a confirmed breach of these Terms, any outstanding balance — including Bonus Funds and associated winnings — may be forfeited in its entirety. Where termination is initiated by the Member voluntarily and no breach has occurred, the remaining real-money balance will be returned via the Member's registered withdrawal method following completion of KYC verification.

Members who wish to close their Account voluntarily may do so at any time by contacting the support team via live chat or at [email protected]. Voluntary account closure requests are processed within two business days.

Governing Law

These Terms & Conditions are governed by and construed in accordance with internationally recognized principles of commercial law applicable to licensed online gaming operations. The Platform operates under an internationally issued gaming licence and complies with the anti-money laundering, data protection, and responsible gaming standards required by that licence.

Members access the Platform from Indonesia at their own initiative and accept personal responsibility for ensuring that their use of the Services complies with all laws applicable to them in their jurisdiction of residence. The Platform makes no representation that the Services are lawful in any particular jurisdiction, and it is the Member's sole responsibility to determine the legality of online betting under the laws of their jurisdiction before registering.

Any dispute arising between a Member and novo77 that cannot be resolved informally through the support channel shall be referred to binding arbitration under the rules of a recognized international arbitration body. The language of arbitration proceedings shall be English. The decision of the arbitrator shall be final and binding on both parties.

Amendments

novo77 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, the Platform will notify Members via email to the address registered on their Account and/or by displaying a prominent notice on the Platform for a period of not less than seven (7) days prior to the amended Terms taking effect.

Your continued use of the Platform and its Services after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must stop using the Platform and contact support to arrange voluntary Account closure and return of your real-money balance. The date of the most recent revision is displayed at the top of this page.

Contact

If you have any questions about these Terms & Conditions, require clarification on any clause, or wish to raise a formal complaint, please contact the novo77 support team through any of the following channels. All inquiries are handled in English and Bahasa Indonesia with equal priority.

• Live Chat: Available 24/7 via the in-app live chat feature. This is the fastest channel for urgent account or transaction queries.
• Email: [email protected] — responses are provided within four business hours for standard queries and within one business hour for urgent account security matters.
• WhatsApp Support: Available 08:00–24:00 WIB (Western Indonesia Time, UTC+7). For account-sensitive queries, identity verification via live chat or email is required before account changes are processed.